Refund Policy
Refund Policy
All sales are final. Pictures are of sample stock. Items may vary in size, weight, color and appearance. All items are inspected prior to shipment and packed with love. Please know that we are not responsible for items once they are in possession of our shipping carrier USPS.
If an item arrives damaged and you have insurance for your order, please file a claim with USPS as soon as possible. All claims must have a photo of the damaged item included. If you would like insurance for your order please select the Priority shipping option at checkout (which includes $50 worth of insurance.) If you would like to purchase additional insurance to cover the total cost of your order, please add it here.
Please know that sales for online classes and gift cards are nonrefundable.
Cancellation Policy for Bookings
If you need to reschedule or cancel your appointment please do so no later than 24 hours prior to your appointment. Please send us an email to reschedule. There is no fee for rescheduling your appointment.
Appointments cancelled less than 24 hours prior to appointment will receive a refund minus a 20% fee.
Please be prompt for your appointment and be aware that appointments are in Eastern Standard Time. Those that are more than 10 minutes late will be marked as a no-show and will not receive a refund.